Thursday, September 27, 2012

Updating Apps using Apple Configurator


Yesterday we attempted to update some apps on our deployed iPads. We downloaded the updates in iTunes, replaced the old versions of the apps in Apple Configurator, and pushed out the update. Unfortunately, we ran into problems because of the restrictions on the profile we originally pushed out to the iPads. The updates failed.

We then attempted to push out a new unrestricted profile. That also failed. Apparently, Apple Configurator attempts to install the new updated apps before applying the new profile settings. It's backwards and confusing and sends you into an endless loop.

Our workaround? We manually went on to each iPad and removed the profile in the settings menu. Once this profile was removed, using Apple Configurator we pushed out the new unrestricted profile (which allowed access to iTunes) and the updated apps. This worked.

Next time, here's the process we will follow:

1. Plug in the iPads to the charging cart.
2. Push out an unrestricted profile.
3. Download updates iTunes and replaced outdated apps in Apple Configurator.
4. Refresh and apply in Apple Configurator.
5. Push out the restricted profile.

2 comments:

  1. Thanks for sharing your learning.
    I have been as far as adding the iPad to configurator and blow me down if I have not rebirther the iPad. Now, I cannot get the iPad back the way it was.
    I guess I have to go through the supervise and reinstall all over again.

    :)

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